Alight Motion is now emerging as a powerful and advanced motion graphics and animation editing app for Android and iOS mobile devices. Its popularity is mostly due to the app’s wider range of useful features. These features include keyframe animation, vector graphic editing tools, filters and effects, etc. However, just like any other software Alight Motion also has some errors and bugs. If you too face some errors while using the app then here are the best and most effective troubleshooting tips to overcome your issue.
Common error and troubleshooting tips
This section aims to cover most of the commonly appearing errors and bugs in Alight Motion and possible troubleshooting tips.
What to do if the app crashes or freezes?
This is one of the most common issues experienced by most of the app users. This issue is mostly occurring when you are dealing with some complex projects and when trying some new features. There are several causes for this problem. If the app crashes you can try following troubleshooting tips.
- Most of the time outdated apps will cause this issue. So, it is very important to keep your app up-to-date. Download the latest version of the Alight Motion for your Android and iOS devices. The latest versions are with advanced features and have some bugs and errors fixed. So, it is a good idea to keep your app updated.
- Check for the RAM availability as well. Make sure to close all the unwanted apps running in the background. Because if there are too many apps running the device cannot use its resources optimally for the Alight Motion.
- Plus, you can delete the app cache files. Sometimes there may be some temporary files that will cause the app to crash and freeze. Hence, clear the app cache by visiting the device settings.
- Still, if it is not going to work, you can try restarting the device. Or else you can try uninstalling and reinstalling the app. But you have to be careful here because uninstalling will remove all your projects. If you are going to use this step then make sure to backup all your data before going to for this.
What to do if my app crashes while exporting projects?
This is also another common issue faced by the Alight Motion app users. To overcome this issue there are several things you can do as follows:
- The simplest thing to do is to restart the device. Most of the time this step will solve your problem.
- If not, you can update the app to the latest version. Updating the app fixes most of the common lags and crashes you are facing. Also, make sure to check the export settings. Sometimes incorrect export settings will stop the file from exporting.
- If the above steps are not going to work you can try updating the Android and the iOS Operating Systems to the latest version.
- It is also needed to close the background running apps.
- Moreover, you can try to export the needed files by using the project list instead of exporting the project directly after the edit.
- First, save your project on the apps’ project list, then export it by tapping on the export icon at the bottom-left corner of the interface. By doing so will use less device resources.
What to do if my app is taking too much time to load?
When you are opening the app if it takes a considerable time to open and if it is not opening following are a few troubleshooting tips to follow. Sometimes you will be able to see a black screen only when you launch the app. This is a common error to face.
- To fix this issue simply you can force stop and reopen the app. To force stop the app visit the devices’ settings< Tap on the ‘Apps’< Find the app ‘Alight Motion’< finally tap on ‘Force Stop’. After that reopen the app.
What should I do if my project file is not opening?
If the project file is not opening this can be mostly due to some issues in your file. This can be due to a corrupted file, improperly saved files, insufficient storage space, and some app bugs.
- To fix this issue you can try to recover some older files if you have an app backup. Or try closing the project and reopening it.
- Check the space availability of the app. If the device is not having enough space, then it will stop the project from opening especially if the project file is too large. For, this you can try to hibernate the background running apps.
Why cannot I see my photos and videos?
If you cannot find the photos and videos here are a few troubleshooting tips to try.
- If you are using Alight Motion in Android then check whether the ‘Demo Mode’ is on or off in the app settings. You have to keep the ‘Demo Mode’ off.
- The other thing to check is to know whether you have given access to the app to your photos and videos. For this go to the device settings and find the option ‘App Settings’> select ‘Apps’> Then tap on ‘Manage Apps’> find ‘Alight Motion’ > permit the app to have access to device media.
What to do if the audio is not syncing with the video?
If the audio file is not syncing with the video there are a few reasons. It may be due to a frame rate difference between the two files. Or it may be due to a corrupted file etc.
- To overcome this issue here are a few simple steps to follow. Check whether the format of the audio is supported by the Alight Motion app or not.
- You can also try to match the frame rate of the two files by using the project settings.
- You can also split the audio file into several mini files and try to combine them.
Final words
Alight Motion is an interesting and easy-to-use motion graphics and animation editor for Android and iOS devices. Sometimes you may face some errors and bugs while using this app. App crashes, exporting issues, loading issues, and file importing issues are some common issues to face here. To overcome these issues there are a few simple steps you can follow as mentioned above. An up-to-date app can solve most of the errors and bugs. So, make sure to keep your app up-to-date.